Reason for Call

Hi, This is sam.With US saving Center. How are you doing today?

Well we have good news for you. You are qualified for some kind of additional coverage (Benefits).Like Flex card, Foodstuff, Grocery deals, Gym membership,Dental,Prescription,Free transportation, and you may be qualified for cashback every month without any cost  without any kind of changes with your current insurance policy…So I believe you have medicare parts A and B? Right…..

Do you have any kind of Red,white and blue card?                                      

1.So Please Can you confirm your age? How old are you? (Must be 50 to 75) 

So Please Can you confirm me are you between the age of 50 to 75

2.Can you please confirm your zip code(12345) Perfect.

Well I’m Done with my side. I’m going to connect your call to my supervisor. They will assist you further.

Before Transfer Form 

Agent Form 

Already Have

We help you to provide some additional benefits with your current insurance policy. And you may be qualified for cashback every month from your medicare without any cost without any kind of changing. How’s that sound to you? I believe it sounds good for you.

Not Interested

Can i say something if you don’t mind

Well you know you qualify for some free benefits from your medicare like Flex Card, FoodStuff, Grocery Deal, and you may qualify for cashback every month from your medicare without any cost and with your current insurance policy.

Have you received your cashback every month from your Medicare

 (No yes)

Alright That’s why I’m Calling you are able to get Money Back as well so how’s that sounds good to you… 

Yes Alright How much Cash back you get every month $$??

Well we can help you to Increase your cash back without any cost with your current insurance policy. How’s that sound to you?

I Don’t want to change or switch any thing,I happy with what i have what i got

No no no you don’t need to change anything we help you to add these free benefits on your current plan without any cost.

If Customer asks any question out of the script and you don’t have an answer?

Well actually I’m new here so i don’t misguide you i have a specialist with me they will assist you further.

Your sound doesn’t look like american?

Well I know my accent is not good sorry for bad accent actually I’m Spanish

Transfer to verifier

Here’s is some line to engage customer

That’s great, you are able to get Money Back as well so how’s that sounds good to you… 

That’s great, well you are perfectly qualified to get some additional benefits from your medicare.Without any cost 

We are just gonna help you to update your medicare plan. so you can get Some Free benefits Without any cost. 

Do you have any kind of Red,white and blue card?

So by the way how’s your day going so far so good and do you like music?

By the way what about weather out there

Do you like music?

By the way, what’s your favorite Music?

How was your weekend?use this line just Monday

By the way, do you have any plans for the weekend?Use this line just friday

And how many kids(Children) do you have?If customer says no (So Are you married or single)

By the way, do you smoke or not?

And do you make your own decision?

By the way do you have any kind of major health issue?

Zip Code

In order to get you connected with the correct representative in your area who can match you with available discount so can i have your Five Digits Zip Code

Busy

Sorry to catch you at the wrong time but it’s just a short call i don’t want to take much of your precious time

Where are you calling from?

Well I am calling you from Us savings center.

Where are you located?

“We are located in Dallas Texas.”

Actually We are a nationwide provider of medicare benefits and information.And we are not married to a single company.Insted we have access to all companies we shop them all to get you the best prices and best coverage So we are just gonna help you to get some additional benefits from your medicare without any additional cost..

If customer says not good, sick anything like that

(Sorry to hear that may god bless you)

REBUTTALS

1. Actually right now we are not selling you anything we are just trying to help you about your additional coverage plan but you don’t have at the moment.

2.you know medicare cover  80% the rest of the 20% they does not cover we are also covering a 20% as well which is also include your addition benefits like dental vision, hearing, prescription, transportation to the doctor office and eye glasses as well

3. Actually we are just gonna help you to review your medicare options Just to make sure that you are pretty much set up for This year “”and we will make sure that you are not missing any benefits for This year and we will see if we can help you to add some more benefits or save you some money on your medicare

5.I understand you can enhance your benefits and have more saving without any additional charges, Just check the information for the near further no cost no obligation on you

Medicare Red white and blue Card look like this

DNC Check List

• Too much Interested/Excited in the call/product.
• Answer every question in YES.
• Sounds Younger/Older than the required age criteria.
• Asking for company information/location/caller name.
• Asking for a callback number from the agent/closer.
• Mention that HE/SHE is also recording the call or don’t want his/her call to be recorded.
• You guys have been calling every single day/ every day.
• Using rough/abusive language.
• Mention that HE/SHE was waiting for this call/ why you called me so late.
• Not willing to provide consent on TCPA, Sounds Good, Correct, I suppose Not Accepted (Closers). 
• Keep asking questions during/on TCPA.
• I want to get enrolled in Medicare part (A, B, C or D).
• Contradiction in Age & DOB and State & Zip code.
• Not giving proper answers while probing for required information.
• Feel of the call/tone.
• Requesting to put HIS/HER number in Do Not Call Database.
• If customer says I am working for state/agency ( FBI-Police-Government, Lawyer, Doctor)
• If a customer says I was supposed to be on a NO CALL LIST.
• If while transferring call to Closer/Client HE/SHE says THANK YOU FOR BOTHERING/GOODLUCK,SEE YOU SOON.

If you get 5 Approve sale so you guys can get Rs:500 Bonus

If you get 7 Approve sale so you guys can get Rs:1000 Bonus

If you get 10 Approve sale so you guys can get Rs:1500 Bonus

If you get 13 Approve sale so you guys can get Rs:2000 Bonus

If you get 16 Approve sale so you guys can get Rs:2500 Bonus

Final Expense script

https://docs.google.com/document/d/1wrI-R0gzVsy0UDHqOAiMmVkG-wRosiKzdth5idj_wR8/edit?usp=sharin